Drivesmart Pro HD Support
The Drivesmart Pro HD is our combined DVR unit and comes with FREE lifetime database updates which can be downloaded here.
To update your unit, you will need to download the PC Database below, and drag the .bin file directly on to your Micro SD card.
You will require an SD card reader / slot as this can not be done directly through the camera unit.
Pro HD Database Updates
UPDATE DRIVESMART PRO HD
A new window will open for the Drivesmart Update site.
Once the database has been loaded on to your Micro SD card, remove it from your computer, insert your card into your Pro HD unit and turn on the power. You should see a loading bar, showing the update taking place. When this has completed, the screen will go blank to indicate the update is complete.
Pro HD Viewing Software
This file will be downloaded as a .ZIP file, so unzipping software may be required.
Pro HD User Manual
Troubleshooting / FAQs
You have Dark Mode selected as On. This is designed to turn the display off for people who do not want it distracting them when driving or if its too bright at night. Scroll through the menu and turn Dark Mode Off to solve this.
This is usually caused by having ‘Motion Detection’ mode activated. This feature needs to be set to ‘OFF’ whilst normal driving. It is used when leaving the car unattended and needs to be activated manually before you leave the car. It uses the in-built G-Sensor to monitor for vehicle movement and then starts recording for the length of time set in the ‘MOTION EVENT REC’ option.
One of two settings can me causing this. You have the Cruise Overspeed Warning on. This can be set at anything from 20mph-90mph and you will get an alert when ever you go over this to stop your speed drifting above a pre-set limit. To turn this off scroll up though the speeds and after 90 it will go to off. The other reason for this is that you have Continue Alert for Overspeed warning on. This means if you are getting a camera alert and you are above the understood speed limit for that road you will constantly be alerted as you approach the camera location unless you reduce your speed.
You probably have the unit set to KPH. This can be simply changed in the settings.
This is not a fault but a feature of modern cars which are over calibrated so they cannot be culpable in any speeding offence and to allow for any changes in wheel or tyre sizes. There will be some lag in acceleration or braking but at a constant speed the DriveSmart will be more accurate. There is a setting in the menu to add a few MPH to the shown speed to level this up with your speedo if you want to.
You have probably updated the unit with the wrong file. (Loaded the DriveSmart Elite 2 update on the Pro HD for example.) Simply re-update with the correct file and this should solve this.
You can change the clock time to adjust for GMT/BST and Europea time zones. Scroll through the menu and add or remove an hour or more as required.